Display Incident on the Performance View

Dear customers,

The incident occurred again last night between 8:15 PM and 10:15 PM.
An action plan was already initiated following the past incident on 20/11 and will be reinforced today with the new information now available to us.

As a reminder, we would like to confirm that no data was lost; the issue only affected the display of metrics on the performance view.

We reiterate our apologies for the inconvenience caused.

Best Regards,
Ekara Operation Team

Dear Customers,

We experienced an incident affecting the performance view last night between 20:00 and 00:00.
Measurements were executed correctly, but they were not displayed in the interface.

We are conducting a thorough analysis to identify the root cause and will implement the necessary measures to prevent any recurrence.

We sincerely apologize for the inconvenience this may have caused and thank you for your understanding.

Best regards,
Ekara Operation Team