Report delivery incident

Dear customers,

We are pleased to inform you that the root cause of the Report Delivery Incident has been identified and resolved.

We are currently resending the reports that were impacted by this issue.
You will receive your reports during the course of the morning.

We apologize for any inconvenience this incident may have caused and thank you for your patience.

Best regards,
Ekara Operation Team

Dear customers,

This message is to provide an update on the ongoing Report Delivery Incident.

The issue only impacts reports containing synthetic dashboards.
Please note that reports based solely on native Ekara dashboards are not affected and continue to be delivered as expected.

Our technical teams are continuing to investigate the root cause and are working to resolve the issue as quickly as possible.

We will keep you informed of any further updates.

Thank you for your understanding.

Best regards,
Ekara operation team

Dear customers,

We are currently experiencing an issue affecting the delivery of some reports.

Our technical teams are actively investigating the root cause of this incident and are working to restore normal service as quickly as possible.

We apologize for any inconvenience this may cause and will keep you informed of any updates regarding the situation.

Thank you for your understanding.

Best regards,
Ekara Operation team