Ekara Portal Access Issue

Major incident Ekara Web Site Availability Ekara API Availability Data Propagation to Ekara Ekara Alerts Ekara Reports Ekara Studio Performance view
2026-01-27 17:40 CET · 1 hour, 59 minutes

Updates

Resolved

After verifying all services, we confirm that operations have returned to normal.
Additional investigations will be conducted around the root cause of this incident, and an action plan will be established.
We apologize for the inconvenience caused.

January 27, 2026 · 19:39 CET
Update

The API service is operational again.
Measurement ingestion is in progress.

January 27, 2026 · 19:22 CET
Update

The Ekara portal is now accessible.
We are continuing actions to resume measurements.

January 27, 2026 · 19:14 CET
Update

The root cause has been identified.
Restoration of the portal is in progress.
Actions are underway for the remaining services.

January 27, 2026 · 18:51 CET
Issue

We are currently experiencing an incident impacting access to the Ekara portal.
Investigations are ongoing.
This incident is not related to the maintenance scheduled for tonight.
The maintenance has been postponed to a later time slot, which will be communicated to you.

January 27, 2026 · 18:17 CET

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