Incident Ekara on Data Ingest & Alerts

The fix for the recently observed issue will be included in the new release, which is scheduled for deployment later tonight.

We are still seeing some residual effects from this incident, which may lead to delays in measurements after a scenario change.
If this occurs, please let us know so we can assist in resolving it.
A corrective patch is in development, and we will keep you updated on any progress.

Service resumed 15 minutes ago. All backlogged robot data has been processed with no data loss detected. We will continue active supervision overnight and perform additional root cause analysis in the next few hours.
We apologize again for any inconvenience caused by this incident.

The incident is still ongoing. Our teams continue to actively work on the resolution. Additional information regarding the impact remains unchanged: the issue currently affects data reporting from Ekara robots and alert notifications only. All other measurement points and services remain fully operational.
We will continue to provide updates as soon as new information becomes available.

Additional information regarding the ongoing incident: it currently only affects data reporting from Ekara robots and alert notifications. All other measurement points and services remain functional.
Our technical teams are working to restore service as quickly as possible.
We apologize for any inconvenience caused.

We would like to inform you that we are currently experiencing a general incident affecting our services.

Our teams have identified the issue and are actively working on its resolution. At this stage, the situation is under investigation, and further updates will be provided as soon as more information becomes available.

We apologize for any inconvenience this may cause and thank you for your understanding.