Incident Ekara on Data Ingest

Back to normal.
Measurements have been correctly restored.
All services are operational.

We sincerely apologize for any inconvenience caused.

Service resumed 30 minutes ago. All backlogged robot data has been processed with no data loss detected.
The data is currently being uploaded gradually.
We will continue active supervision overnight and perform additional root cause analysis in the next few hours.
We apologize again for any inconvenience caused by this incident.

We would like to inform you that we are currently experiencing a general incident affecting our services.

Our teams have identified the issue and are actively working on its resolution. At this stage, the situation is under investigation, and further updates will be provided as soon as more information becomes available.

We apologize for any inconvenience this may cause and thank you for your understanding.