Issue on site Paris (SFR)

Dear customers,

The incident affecting the Paris (SFR) site is now resolved.

The root cause was a Windows Update on the Site Manager controller. Service has been fully restored.

We apologize for the inconvenience caused.

Kind regards,
Ekara Operations Team

Dear customers,

We have identified the root cause of the incident affecting the Paris (SFR) site.

The issue was caused by a Windows Update applied to the Site Manager controller. This update impacted the normal operation of the site.

Our teams are working to restore the service and we are monitoring the situation to ensure stability.

We apologize for the inconvenience caused.

Kind regards,
Ekara Operations Team

Dear customers,

We are currently experiencing an incident affecting the Paris (SFR) site.

Our teams are actively investigating the issue and working to restore normal service as quickly as possible.

We apologize for the inconvenience caused and will keep you informed of any updates.

Kind regards,
Ekara Operations Team